Thinking of you

First of all, I sincerely hope that you, your team and families are coping at this critical time.

Here in Australia, we are only at the very beginning of this journey and contemplating what lies ahead. We are all thinking very much of those of you around the world who are struggling with this situation.

I want to assure you that we are placed well to continue business through this period. has always been run by a largely remote and agile team. Many of our systems are automated and very efficient. At this point, I see no possibility of major disruptions to our services. I assure you that I will keep you updated and informed if anything changes.

We are upgrading all free and Team accounts at no cost

We have also been thinking about how we can help our customers and while already provides tools to assist teams to work remotely, we want to do all we can to help your business.

For this reason, we have decided to upgrade all Team Premium accounts to our Business Time plan at no extra charge. This plan includes full time-tracking, billing and detailed reporting. You may not need this but it may help you keep track of your business more closely and assist with billing and cash flow.

We are also adding full time-tracking and reports to our Free Solo plan – previously these were limited on this plan.

We will be implementing this change over the weekend.

How can we help?

Should you find that you are struggling to keep your team together or struggling financially, please do reach out to me personally and I will discuss payment arrangements or credits to help you through this period. Our main priority is to make sure that you get through this and come out the other end ready to hit the ground running. If can possibly help in that process then I want to make sure we do. We will work with each customer individually to find a solution that works for you.

Once again, we are thinking of everyone at this time and wishing you well.

As always, if you have any questions or concerns, you are most welcome to reach out to me personally if you want to discuss anything at all.

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