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Set your billing rates

If you charge clients for your time, you’ll know there’s never one way to charge, and almost every client, team member or contractor will have different charge-out rates and terms. understands the complexities of consulting and allows you to customise and automate different billing settings to meet your needs.

One such setting is your billing rates.

This Support article will demonstrate how to set up your default billing rate, as well as how to set up different billing rates for specific team members, projects, and clients. You’ll learn how to find and edit different billing rates and which settings override which.

Quick glossary

Project – A project in represents a collection of tasks that are live in the Workspace. A project cannot exist in a Workspace unless it belongs to a client profile or is marked as ‘In-house’.

Please note – If you work in a team or with collaborators, you will need to sign up for’s Business Time plan to make use of all of these billing features, as the Solo Free plan permits one staff user only.

Regardless of your subscription, only ‘Admin’ users can set and adjust billing rates.

Why set billing rates?’s time tracker is a key feature. It allows users to track their time as they work on any activity, revealing insight into where your time is spent in business.’s billing features complement the time tracker. A primary advantage is that they allow users to track their time at pre-defined hourly rates. This equips with more functionality: it understands your tracked time as well as can calculate the value of that tracked time. And, it can create detailed invoice reports with that data.

For example: if a user tracked 5 hours on a project, and their billing rate in is $150 per hour,’s reports would show 5 hours of time tracked on the project by the user at a total of $750. That user can then create a professionally branded invoice report with this information, which they could provide to their client together with their invoice for greater transparency.

This integration of time tracking and billing allows you to cut down on the number of systems you need to track, report on and bill for your activities. It also cuts down the need for complex integrations or double-handling of data.

Set your default billing rates

Your default billing rate is set at a Workspace level.

This means this rate will be the default for all staff users in your Workspace when they track time, no matter what their user role is. (Learn more about the different user roles in here.)

To configure this setting, click on your Workspace name at the top of your screen, and select ‘Time & billing settings’ from the drop-down menu. Or, once you’re already logged into, simply follow this link.

Scroll down to where it says ‘Billing rate’. Here, use the drop-down functionality to set your default billing currency, and type in your billing rate below that.

Note that changes made here only affect future instances of tracked time – what are called ‘time entries’ in Time already tracked in retains the same billing rates (and therefore any time-cost totals on invoice reports) as per your previous settings.

A screenshot of demonstrating how to access the Workspace's time and billing settings.
A screenshot of time billing software, illustrating where a user can set their workspace's default billling rate, also known as a charge-out rate.

Set user billing rates

To change billing rates for certain users, click on “’View all team members” next to your team avatars at the top of your Workspace (or follow this link when signed in to your Workspace).

A screenshot in demonstrating how a User can navigate to the real-time team member view in their Workspace.

Select which team member you want to adjust the billing rate for. Then, select “Edit user details” by clicking the three dots in the upper right-hand corner of your team member’s profile.

Here, you can manually change the default rate for that staff member.

Note – As soon as you override a staff user’s billing rate on their profile, any future changes made to your Workspace’s default billing rate won’t apply to your user; they will retain the billing rate you have set on their user profile.

A screenshot in demonstrating how to change a team member's billing rate.

Set project billing rates

So that you can set different hourly rates for users tracking time to certain activities or clients only, but keep their rate consistent for everything else, we have the ability to set:

  • Project billing rates, and
  • Project user billing rates.

Here’s what these mean:

Project billing rates

When you set a project billing rate, you ensure that any user who tracks time to that project in (which means on all tasks that belong to that project), they are tracking time at your project billing rate.

Here’s how to set a project billing rate:

Click on “Projects” in the left sidebar (or follow this link when signed in to your workspace). Select the project you would like to edit and select the “Billing rates” tab.

Edit that project’s default billing rate here. This means that any time tracked to this particular project — by any user — will be charged at this rate, regardless of any billing settings as configured above: both at the Workspace default level and on the user’s profile.

A screenshot demonstrating how a User can change a project billing rate for any client.

Project user billing rates

A project user billing rate takes this one step further, allowing you to customise billing rates for individual users on specific projects.

For example, if a project’s billing rate is $150 per hour, but you have a user working on this particular project and you’d like their billing rate set at $100 per hour instead, you can ensure that this user tracks time at $100 p/h to that project, while ensuring all other users remain on the project billing rate of $150 p/h.

Here’s how to set a ‘Project user’ billing rate:

Head back to that project’s billing settings.

You will see a button under “Project billing rate” that says, “Show x users with default billing rate”. Click this to view all team members added to this project and edit their billing rates as you would like.

Now, you can set a unique billing rate for certain users that track time to this specific project, regardless of any other billing rates set on the project, their user profile, or at the workspace level.

A screenshot demonstrating how a User can change billing rates for Project Users only with no effect to default User billing rates.

About client billing rates doesn’t allow you to set billing rates on client profiles. You can still bill clients at different rates if you need to, however, you’ll have to set this up at the project level.

Why this works is that projects in must belong to a client profile or be marked as in-house. Therefore, any time tracked to projects (via tasks) is calculated and reported on as it relates to a client. To learn more about this set-up, check out this quick diagram here.

That means, if you want to change a charge-out rate for a user working on specific client work, you will have to set either a project billing rate or a project user billing rate on projects that belong to that client.

This will ensure that any time a user tracks on that client’s projects, they’ll be charged out at that specific project or project user rate.

What you can set at a client level

The only change you can make to billing settings at a client level is to the tax rate.

Click on “Clients” in the left sidebar (or follow this link when signed in to your Workspace). Select a client and select “Billing” to change the tax rate for that client.

*See below, a note on charging tax, to set up your tax rates in the first place. 


A screenshot of which demonstrates where a User can change the default tax rate for a particular client.

Hierarchy of settings

We’ve mentioned that some billing rate settings override others. This means when a user tracks time on a task, will use whatever billing rate settings are configured in the following order:

  1. Project user billing rate: overrides everything.
  2. Project billing rate: overrides Workspace and user settings.
  3. User billing rate: overrides Workspace settings.
  4. Workspace billing rate: default across all Projects, Clients and Team members.

To put it simply, this means if a user is tracking time to a task, and:

  • there are no project billing rates set for the project to which those tasks belong, and
  • the user hasn’t been given a set billing rate via their user profile, will use your Workspace’s default billing rate for that user’s time.

A note on charging tax

Tax totals will be automatically calculated for you when you create your time billing reports. Ensure you input the correct default tax rates for your Workspace back in your ‘Time & billing settings’ under ‘Taxes’.

If you are in Australia, for example, you would input 10% for goods and services tax (GST).

A screenshot in demonstrating where a User can configure their Workspace's default tax rate.
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