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Tracking time: the basics

The time tracker is one of’s key features. With one click, users can track their time at any billing rate, and ensure that tracked time is recorded against their activities, which are captured and managed as tasks in

This means every minute of your workday is accounted for, whether it is billable time or not. You can see who did what task, when, for how long, and at what cost to your clients or business. And, can neatly collate all of this information for you, even calculating time-cost totals, in clear reports.

This way, you can see the extent of your billable and non-billable work, improve your productivity, and provide itemized billing reports for your clients.

In this Help article, you will learn how to track and record time with the user-friendly timer.

To learn how to record time manually, edit tracked time, set time budgets, and record time on behalf of other staff users, please see our ‘Tracking time: advanced‘ Help article.


To learn how to set up your billing rates, so that time is tracked at the right rate, please see our ‘Set your billing rates‘ Help article.

Quick glossary

Time entry – A time entry is a detailed record of time that has been logged in, either tracked in real time with’s timer, or recorded manually. Time entries can be displayed on the calendar, on individual tasks, and in your reporting dashboards.

Floating time entry – A floating time entry is a record of time that has been logged in, but which is not yet connected to a specific activity (a task). You will see Floating time entries on’s calendar marked as ‘No client – Not linked to a task’.

Time modal – The Time modal is a pop-up modal that appears when a user stops their timer on a Floating time entry, or creates or modifies a time entry. The Time modal allows users to update time entry details.

Go to the Full Glossary.

Tracking time with the user-friendly timer

Finding the timer

The timer can be accessed from your Workspace’s fixed header bar, which is found at the top of every page in your Workspace.

A screenshot depicting how to start the timer in's time tracking software.

Starting the timer

You can start the timer:

1. From your Workspace’s fixed header bar on any page

Simply click ‘Start timer’ or the timer icon. The timer will begin, and you can start working straight away. Every minute until you choose to stop the timer will be tracked by

A screenshot depicting how to quickly start the time tracker in


Note to watch if you have a task open before you start your timer, because there’s a small — but significant — difference you should be aware of if you do.

If you start the timer from the fixed header while you have a task open in your Workspace (in full-screen, window or side-by-side view), will automatically track and record your time to that specific task. See the image below.

If you start the timer from the Workspace header while there is no task open, the time you are tracking will not yet be connected to any task; this is called a ‘Floating time entry‘. This allows you to track time quickly without worrying about the details right away.

See below for more on why you may want to track time to specific tasks.

A screenshot of time tracking to a specific task in time tracking software.

You can also start your timer:

2. Directly on a task from the listings on the Task Dashboard page

There’s no need to open the task itself. Time will be tracked directly to that specific task.

A screenshot of's Task Kanban dashboard with a timer icon showing that it's possible to quickly start tracking time directly to a Task from your Workspace to do list dashboard.

3. From within’s Calendar

Simply right click on any time record (called a ‘time entry‘) on the calendar. Choose ‘Start timer on this task’ to continue tracking time to that same task. Note that this won’t work if the time entry has already been billed for.

You can also achieve this same result by selecting the time entry, then clicking on the three-dot menu at the top right of the pop-up Time modal that appears, and selecting ‘Start timer on this task’. (See the second image below.)

A screenshot demonstrating the options a User is presented with when they right click on a Calendar Entry. These options include starting the timer on a calendar entry, provided that calendar entry isn't a billed task.
A screenshot of time tracking software demonstrating how a user can start the timer on an existing time entry.


Because it is unlikely you will complete all your tasks in one sitting, and you may have several team members working on the same task, allows you to add multiple time entries to a task.

That means:

  • any number of team members can add time entries to the same task
  • one single user can add multiple simultaneous time entries to one or more tasks.

Stopping the timer

To stop’s timer, all you need to do is hit the timer icon again (or the ‘What are you working on?’ field, which appears if you’re not tracking time to a task) within the Workspace header.

If your timer was already running on a task, you don’t have to do anything else; your time will be automatically recorded to that task.

If it wasn’t,’s pop-up Time modal will appear, where you can easily hit the ‘Stop timer, log [time]‘ button at the top.

And that’s it, you’ve created a time entry! For more information on editing time entries, including connecting tasks to time entries, see our ‘Time tracking: advanced‘ Support article.

A screenshot of stopping's time tracker when not linked to a task in order to link it to a task.

Tracking time ‘freely’ vs tracking time on tasks

Tasks and time tracking, and how these two functionalities interact, are a key and unique element of

If you want time data to show up in your billing reports, then time data must be connected to tasks. That means you must track your time directly on your tasks (in real time), or record tracked time to tasks manually. We explained how to track time directly on tasks above.

Why is this? Because calculates time-cost totals and itemizes billing reports by billable time on tasks, so it’s easy to see in detail where time was spent (as well as at what cost).

For example, in the following animation, time is being tracked in real time on a specific task, that task titled: ‘New Support Request’, for a project ‘Sales App 2.0’. Then, in the screenshot, that time appears accurately in’s billing reports, calculated as per a user-set billing rate: $150 per hour.

An animated GIF of's time billing interface, demonstrating a user tracking time directly on a task (New Support Request).
A screenshot of's time billing software, indicating that time tracked must be connected to a task to be used in billing and activity reports.

Where is tracked time recorded?

Tracked time is recorded in (Click on the images to expand them.)

a) On an individual task’s activity log, beneath the task description:

A screenshot of time tracking and time billing software, indicating where time data appears on a Task page.

b) On your calendar as time entries:


A screenshot of time tracking and time billing software, indicating where time data appears on's Calendar page.

c) In your Time reports

A screenshot of time tracking and time billing software, indicating where time data appears on's Reporting page.

d) In your Billing reports:

A screenshot of time tracking and time billing software, indicating where time data appears in your Billing reports.

e) You can also see tracked time details within your workspace’s Activity audit, which is found by clicking on your Workspace’s name/logo (at the top left-hand side of your Workspace) and selecting Activty audit.

(Your access to the audit depends on your user role in

Disable time tracking

You can choose to disable time tracking in, which means you won’t see the timer and you won’t be able to track and record your time on tasks. Any time already logged to tasks will remain stored, but will not be shown.

That way, if you want to use to organise and manage your tasks only, rather than to track your time, you will have a clean and clear platform to do just that.

To disable time tracking, head to your workspace’s Time & billing settings: click on your Workspace name at the top of your screen, and select ‘Time & billing settings’ from the drop-down menu that appears.

Or, once you’re already logged into, simply follow this link to access your time and billing settings.

Then, toggle off the option ‘Show time tracking controls to all Staff’ under ‘Time tracking’.

A screenshot of demonstrating how to access the Workspace's time and billing settings.
A screenshot showing how to disable time tracking in your time and billing settings, in the case a user would like to use for task management rather than time tracking.

Time tracking settings: set time tracking increment

Because no two businesses are the same, the time tracking increment setting is designed to give you the flexibility to adhere to your unique billing and business reporting requirements.

You can choose to round your recorded time to the nearest 1 minute, 5 minutes, 6 minutes, 10 minutes, 15 minutes or 30 minutes when editing logged time or stopping your timer on a task. You can also choose to round up your recorded time to the nearest minute; simply select ‘Always round time up’ from beneath the increment icons.

You can configure your time tracking increment settings from the Time & billing settings, found in the drop-down menu that appears after you have clicked on your Workspace name.

A screenshot of's time and billing settings, where a User can select a unique time tracking increment; the nearest minute to which they want to round their time as it's tracked and recorded.
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